Ideagen Op Central Blog

Tips and tricks to keep your staff engaged during the busy festive season

The festive season is the most wonderful - and demanding - time of the year for industries like retail and hospitality. For franchisees and...

The Future of Regulatory Compliance: Exploring AI-Powered Solutions

Explore how AI-powered RegTech is transforming compliance in our latest blog post. Learn how Op Central’s tools help businesses work smarter.

Why Your Business Needs an AI-Powered Compliance Management Platform

Explore how Op Central’s AI Enterprise Management System & Software revolutionises compliance, enhances efficiency, and drives business improvement.

AI and Compliance: The Perfect Partnership for Risk Mitigation

Explore how AI enhances risk management and compliance in business, offering predictive modelling and streamlined operations for operational...

Demystifying Compliance Management: How AI is Changing the Game

Explore how AI is revolutionising compliance management and how Op Central’s innovative solution can transform your business operations.

How to Easily Create & Maintain SOPs for Your Business

Discover the ease of creating and maintaining SOPs with Op Central’s AI-powered software, ensuring operational excellence for your business.

Ensuring Compliance in the Age of AI: A Deep Dive into our Platform

Delve into Op Central’s AI-driven platform for a comprehensive approach to SOP management and compliance in the modern business era.

Navigating Global Business Trends in 2024

Prepare your business for 2024 - from prioritizing the employee experience to harnessing cutting-edge AI, managers globally are shifting their...

Navigating Psychosocial Hazards in the Modern Workplace with Ideagen Op Central

The need for effective mental health safety protocols in the workplace is more prevalent now than ever. Discover how Ideagen Op Central can empower...

What are the Benefits of Using AI Tools in Business?

In the digital era, integrating Artificial Intelligence (AI) in business operations has transitioned from a novelty to a necessity. The adoption of...

Navigating the Modern Business Landscape with AI-Driven Compliance Management

In an ever-evolving business landscape, staying compliant is not just a legal necessity; it's a competitive advantage. AI-driven compliance...

How AI is Revolutionising HR Operations Globally: A Spotlight on Ideagen Op Central’s Solutions

The fast-paced, ever-evolving landscape of Human Resources has found a steadfast partner in Artificial Intelligence (AI). From talent acquisition to...

Adopting the Kaizen Principles for Continuous Improvement with Ideagen Op Central

Discover the power of Kaizen Principles in achieving operational excellence for multi-site businesses and franchises with Ideagen Op Central.

Fostering Company Culture with Ideagen Op Central

Learn the importance of strong company culture for multi-site businesses and how Ideagen Op Central's operational software can empower your...

Help Your Brand Flourish: Plant The Good Seeds With Ideagen Op Central

Discover the key to nurturing a flourishing business with Ideagen Op Central's AI-Powered Tools.

What Are AI Language Models, And What Do They Mean For My Business?

Transform your business with AI language models, revolutionising operations, boosting productivity, and streamlining content creation using Ideagen...

The Power of Operational Consistency in Franchise Business: Unlocking Success and Growth

Introduction: In the world of franchise businesses, operational consistency is the key to unlocking the potential for success and growth. It is the...

The Benefits of Using AI

Ideagen Op Central is an AI-powered global software platform that helps businesses manage their daily operations. With a variety of tailored modules,...

AI: Friend or Foe?

Explore how you can innovate with the future of AI in business.

Why your business should capitalise on the benefits of Ideagen Op Central's AI Content Creation.

Discover the abundant benefits of Ideagen Op Central's AI content creation solutions, releasing March 6, 2023.

Announcing Ideagen Op Central's AI Upgrades

Join Ideagen Op Central's CEO, Josh Cairns, as we unveil the release of our exciting new AI-powered content creation features.

Conducting sustainability audits and why it matters to your customers

In a world where consumers are becoming increasingly conscious of their environmental impact, QSR operators have a responsibility to ensure their...

Question of the month: November

Our support team get a lot of great questions from our clients every day and we figure, everyone deserves to know the answers to these great and...

Kayla's Top Tips: the Holiday Edition

There's nothing better to get into the Holiday spirit than by decorating your home. A few glittery ornaments here, some strings of pretty lights...

Tips to ensure your staff will return after the Christmas break

As businesses, we know that the Christmas break is important for employees and staff alike. Even the boss needs a break which will have them...

Ideagen Op Central system security overview

In light of recent cyber security breaches, we would like to give everyone a bit of an overview of Ideagen Op Central's data security. This is just a...

Return on Investment: calculating the value of staff training

Whether you’re a new employee or a manager looking for ways to bring your team together, staff training is an opportunity that can help everyone in...

Tips for leading transformation and innovation in your business

The digital revolution is accelerating and transforming every industry and organisation. To stay ahead, you need to transform your business. This...

Kayla's Top Tips: October Feature Releases

October was choc-full (get it!? 🍫) of new product feature treats, read all the details below so you don’t miss out! That would be scary 👻 Ever...

Question of the month: October

Our support team get a lot of great questions from our clients every day and we figure, everyone deserves to know the answers to these great and...

A cautionary operations manual tale

It’s Giorgia here, your spooky story director for the spooky season. I’m here to tell you what can happen when you don’t properly take care of your...

Why you should be prioritising employee engagement and how to engage your employees

Employees are the foundation of any organisation. Employees provide the labour and know-how required to run a business. They also help drive business...

How artificial intelligence can simplify your business operations

Artificial intelligence (AI) is making its way into many different industries, and for good reason. It can solve some of the world’s most complex...

Automated audits and keeping quality control for multi-site QSR's

Numerous QSRs are having a difficult time running their restaurants effectively while still maintaining food quality, cleanliness, and good service....

Question of the month: September

Our support team get a lot of great questions from our clients every day and we figure, everyone deserves to know the answers to these great and...

Kayla's Top Tips: System Spring Cleaning

Tis the season for re-energising, turning a new chapter and a spring clean. It's the perfect time to clear out clutter - out with the old, and in...

Creating effective location audits with Ideagen Op Central

Audits are an essential part of running a successful multi-site business. Audits help your business maintain quality control, improve compliance and...

Why process documentation is so important for business success

Business success rests on a solid foundation. Without the right foundation, you’re likely to have difficulty achieving long-term business success....

Five tips to maintain quality control in multi-site businesses

Quality control is one of the most important aspects of running a successful business. If your products or services are of poor quality, you’ll lose...

3 tips for bulk recruiting holiday staff

The QSR industry is no stranger to bulk recruiting. One can say that it is a regular occurrence for foodservice companies to start looking for...

Question of the month: August

Our support team get a lot of great questions from our clients every day and we figure, everyone deserves to know the answers to these great and...

How to improve the franchisee experience - new owners need to know!

Today’s new franchisors need to create a unique selling proposition that stands out from the pack. Unfortunately, this is getting harder with so many...

The 5 best features of Ideagen Op Central's survey function

Ideagen Op Central’s surveys feature is more than just surveying your staff to see if they are happy ‍ Surveys are only as powerful as the system...

Key components of a great competency management system

Competency management systems can seem like a confusing topic. With so many different systems and so much information, how do you know which one is...

3 recruitment challenges facing the QSR industry

Despite the fact that the hospitality business is no longer plagued by pandemic recruiting restrictions, finding and hiring top talent still...

How to track and measure success in your organisation

The best way to measure your organisation's success is by tracking business metrics. This article will explain why you should track and measure...

How to successfully measure customer satisfaction (+ customer satisfaction survey template)

Customer satisfaction is a term that seems to crop up everywhere these days. It’s not just a buzzword either – it’s an essential business metric that...

Solving the problem of company communication

Creating a culture of collaboration and trust is no easy feat. While many companies work tirelessly to promote an inclusive environment, some...

4 tips and tricks to make your training quiz a masterpiece

Creating a training quiz is an excellent opportunity to test your learners’ knowledge and skills. It can help you determine the learners’...

Why you need to implement a Work Health & Safety System today

Workplace injuries cost the world’s economy $1 trillion every year. In fact, in Western industrial countries, worker health and safety spending is on...

Managing corporate risks and protecting your business

Risk management is an important part of running a business. Without a doubt, many businesses would fail if they didn’t have a plan for dealing with...

Staying compliant in a constantly changing regulatory environment

Internal standards are a challenge enough for QSRs, but when you factor in compliance with government regulations and other external standards, the...

Re-Imagining the live workshop: how to create a powerful, in-person experience

The benefits of online training are clear: it's accessible, affordable and convenient. But with all its benefits come challenges. One of the biggest...

Kayla's Top Tips: Personalising Content

Here's some of my favourite examples of how Ideagen Op Central's User Groups functionality can help personalise your content and increase user...

8 ways to maintain clear and consistent standards for QSR success

Inconsistency can be costly for your business, but you can avoid it.‍ The challenge in multi-site businesses is multiple sources of truth for...

5 Reasons why Quality Management Systems are crucial to your business

Quality management systems (QMS) are important for any business that wants to ensure the highest standards of quality, increase efficiencies, reduce...

Employee engagement: The difference between a good and a great QSR

When it comes to ensuring that your employees are satisfied with their work, nothing is more important than measuring and understanding employee...

Top 5 solutions for Quality Management Software Systems

With so many SaaS providers in market, here's our breakdown at how Ideagen Op Central's modular approach brings together the QMS solution.

5 things you didn’t know about forms (in Ideagen Op Central)

Forms are such a powerful tool and they have a lot of different uses. They can be used for feedback, checklists, payroll and HR, general information,...

Creating better customer experiences

If the customer is always right - or always comes first at least - then focusing on creating better customer experiences has to be extremely...

4 simple steps towards greater quality control today

Speed of service often takes precedence over quality for quick service restaurants (QSRs). In order to turn a profit, fast food chains have to move...

A step-by-step guide for implementing Ideagen Op Central

Implementing a new system at an established organisation always appears to be a really daunting task. It’s often something we just put in the ‘too...

A step-by-step guide for implementing Op Central

Implementing a new system at an established organisation always appears to be a really daunting task. It’s often something we just put in the ‘too...

Op-timising your ops manuals

Your operations manuals (ops manuals) are the lifeblood of your business. Without them, none of your employees can be expected to know what is...

Integrate Deputy into your Ideagen Op Central platform

Ideagen Op Central has a Deputy integration available to all Ideagen Op Central customers! Make people management seamless and take the user...

How The Cheesecake Shop are taking compliance to the next level

Compliance checks are a necessary part of any business operation, but they can be costly and time-consuming. From scheduling visits to traveling to...

Integrate Deputy into your Op Central platform

Op Central has a Deputy integration available to all Op Central customers! Make people management seamless and take the user experience to new...

Helping your franchisees achieve success

If there’s one thing we learned from this year's National Franchise Convention, it’s that a franchisor is nothing without their franchisees.

What is the Franchise Disclosure Register?

Recent amendments to the Franchising Code of Conduct were made to bring in the Franchise Disclosure Register.

What can businesses do to combat inflation?

After the past few years, all businesses want to do is focus on growth now as they haven't been able to during the height of the pandemic.

7 ways to successfully integrate new tech in your QSR business

Business owners and staff alike know how dynamic and ever-changing the restaurant industry is. A new CRM to help with customer management.

Working from home: what legal risks might your business be exposed to?

Working from home is now an expectation for most businesses to offer and the majority of office workers will be doing at least 1 day a week at home.

Franchising: why ‘franchise’ used to be the scariest word in business

Full company-operated businesses will tell you that franchising your business is a big mistake as you will lose control of the business, brand and...

5 ways to maximise your Ideagen Op Central dashboard

Your portal’s dashboard is the first thing a user sees when they login so you want to make the most of it right? Great place to build a community for...

Keeping consistency across multiple locations

The more you expand your business and the more locations you open, the harder it is to ensure consistency. Without consistency across all of your...

The importance of updating your operations manuals

Operations manuals are rarely something that sits at the front of your mind and many businesses don’t realise how crucially important their...

SPOT Content - what is it?

At Ideagen Op Central, we are constantly talking about Single Point of Truth (SPOT) content and the power of having a SPOT.

Health, Safety, and Risk Management Software

Enterprises - small and large - rely on state-of-the-art software to automate and manage the difficult aspects of their business.

The why and how of partnering with a software business

Forging strong business relationships is a great way to inspire long-term growth, foster industry connections and add more value to your offering.

Understanding your learners: how to provide them with the best learning experiences

Even the best Learning and Development teams can often have trouble delivering content to an entire network of learners and getting them to actually...

National Franchise Convention 21-22 recap

With approximately 500 people in attendance and it being one of the first post-covid events for many of us, there certainly was a buzz in the air.

4 steps to improve employee satisfaction

With employee satisfaction being relatively low over the past few years, we have to wonder what can be done to improve employee engagement?

Using systems to tackle common challenges for restaurant businesses

There are many unique challenges you will face as a business owner of a chain of restaurants and not all of those challenges are going to be easy to...

How to improve safety with policies and procedures

When it comes to improving safety, looking at policies and procedures probably isn’t your first thought! Let’s delve into why that is.

Understanding the reasons behind high performance in franchising

For too long, the focus has been on identifying the low performers and high performers in franchising, but we really need to be examining what is...

Software Superstars: Software tips for 2022

This time last year, we did our first installment of ‘Software Superstars’ and loved it so much we decided to make a tradition of it!

How to improve safety and reduce risks in 2022

You undoubtedly have a lot of goals for this year, but improving safety and reducing risks should always be one of your top priorities.

Consumer confidence takes a hit

ANZ-Roy Morgan’s Consumer Confidence survey has indicated that consumer confidence has dropped a great deal.

Hiring trends for 2022

All aspects of business are constantly changing and recruiting is no exception to that. Over the past two years we have experienced dramatic changes...

Why you need to implement an enterprise management system

Both growing and established multi-site enterprise businesses need systems they can trust with every aspect of their business.

Why you need to implement an EMS

Both growing and established multi-site enterprise businesses need systems they can trust with every aspect of their business.

The 7 ways to improve productivity with systems

From spending most of the past 2 years in and out of lockdowns and experiencing lots of major changes to the way we work, many workplaces have seen...

People Central: Explained

It’s now time for the final part in our ‘explained series’! The final edition will touch on People Central, the home of all your HR and people...

The 8 traits of the most successful businesses

When you are running a business, you may often think about what you can do better and how you can be the best business you can possibly be.

Recruiting: how to get the word out about your job opening

There are so many options for advertising your new job, that it’s nearly impossible to know where the best place to advertise will be!

Workplace compliance: is your business at risk of a policy breach?

Even the most “by-the-book” companies should always be vigilant of compliance breaches. Breaches may not always be front of mind.

When is the best time of year to start hiring?

We’re seeing a definite impact from the Great Resignation in Australia now. Lots of people are quitting or considering leaving their jobs.

Connect Central: Explained

Welcome to part 4 in our ‘explained series’! In this month’s addition to ‘explained’ we’re discussing Connect Central, our favourite Connect Central...

How to maintain brand continuity across multiple sites

Large organizations with multiple sites are always going to be concerned with the continuity of the brand. Is my store in Melbourne doing the same...

Can you mandate the Covid-19 vaccine at your workplace?

The Covid-19 vaccine rollout has quickly been gaining momentum over the past few months as Australia scrambles to get back on track and open back up...

Introducing: Vax Central, powered by Ideagen Op Central

Vax Central is the safe and secure vaccination tracking system helping businesses manage staff vaccinations.

What can we (as employers) do to minimise the impact of ‘the Great Resignation’?

What started out as an overseas phenomenon, has fast become commonplace ‘down under’. Employees are leaving their jobs in droves!

Audit Central: Explained

In this month’s addition to the series, we’re discussing Audit Central; what it is, some of our favorite features of the module and why the module...

Ideagen Op Central announced as sponsor of Villawood Bendigo Spirit

Melbourne based software firm, Ideagen Op Central, today announced a new sponsorship of Villawood Bendigo Spirit; Bendigo’s own Women’s National...

New Ideagen Op Central module launched: People Central

We are very excited to be able to announce a brand new module added to our product suite! People Central will encompass all things, well, people.

Implementation strategies: how to get your staff on-board with a new system

We know pretty well that getting going with a new system can be a difficult process. Often our clients will come to us asking how they can roll the...

Learn Central: Explained

If you’ve been reading our blog, then you know it’s time for part 2 of our ‘explained series’. Today, we’re taking you through Learn Central.

6 ways to help you build trust among your audience

Trust can act as one of the biggest deterrents for consumers. If they don’t trust a brand, they are unlikely to trust that brand’s products or...

Risk management tips and tricks

Every business faces a number of risks each day they operate. From an occupational health and safety risks, to compliance breach risks.

Common eLearning challenges and how to overcome them

Many organisations have chosen to adopt eLearning over the past couple years, as it offers a flexible and scalable solution to the challenges of...

Work Central: Explained

With such an expansive product suite with many capabilities, we often find it hard to explain just what each module does!

Achieving the elusive work-life balance

Workers are becoming increasingly concerned with work-life balance. More and more people are rejecting the romanticisation of long working hours.

What to do when a site isn't performing well

Sites (restaurants, stores, etc.) have always been under pressure to perform well and meet targets. This pressure has only increased in recent times...

Tips for attracting top talent to your company

There are many ways a potential hire might come across your listing. Maybe they’re job hunting on Seek, working with a recruiter or perhaps they...

Supporting staff development

Employees are increasingly concerned about developing their skills and expanding their knowledge base.

Dealing with underperforming employees

Dealing with underperforming employees can be difficult and quite uncomfortable even for experienced managers. If an employee is underperforming,

Product update: Quick Links

We released the new Shout Outs widget to add to your dashboard and we are so excited to announce more ways to improve your Ideagen Op Central...

8 ways to improve employee engagement

If you’ve noticed a drop off in employee engagement at your workplace, you’re not alone. Research has shown that in 2020, 80% of employees were...

Improving internal communication

Too often, companies utilise too many communication points. We meet via Zoom or Microsoft teams, we email, we set tasks on a task management system,...

Product update: Shout Outs widget

At Op Central, we constantly strive to improve our systems and provide our clients with the best user experience possible.

SOP Central becomes Work Central

SOP Central has been one of our most beloved product suites due to its unparalleled ability to sync up communications, modernise policies and...

The lowdown on self-audits

Whether you are a franchisor or the owner of a business with multiple sites, self-auditing should be top of mind. Conducting site audits is essential...

What does 'the death of cookies' really mean?

It’s been some time now since Google announced they were removing third-party cookie capabilities from their browser, but are we ready for the ‘death...

Changes to the Australian Franchising Code of Conduct

If you’re in franchising, you’re probably pretty familiar with the Australian Franchising Code of Conduct.

Building an amazing customer retention strategy

It’s high time to consider the customer retention strategy as king! Today, we’re looking at why you need a customer retention strategy and what it...

Dealing with workplace burnout

In this blog, we are going to talk about what causes workplace burnout and how we can resolve and reduce burnout.

Giving effective feedback to your employees

Giving feedback has long been considered a negative. As the giver of feedback, we tend to feel uncomfortable and will try to avoid it wherever...

6 ways to foster a learning culture within your business

Most of us would agree that learning needs to be continuous in the modern workplace. The business environment changes daily and therefore we need to...

Finding the right candidates for your franchise business

It’s all good and well to find a franchisee to run your amazing business, but they have to be the right franchisee!

Choosing an LMS: what exactly does my business need?

A Learning Management System (or LMS) is a strategic investment for businesses wanting to upskill their team, improve compliance and support...

Design and your brand: just how important is design?

We don’t all have that design eye, but we know what visually appeals to us and what doesn’t, right? Design can often be overlooked as just something...

Workplace satisfaction: are your employees happy?

Employee satisfaction is a lot better for your business than you might think. Happy employees are more productive, less likely to take time off, are...

Trends for the modern and sustainable business

It is not enough to run a great business. Consumers are crying out for sustainable businesses now! Globally, 55% of consumers are willing to pay more...

How has retail changed since the beginning of 2020?

It’s no secret that things have changed since the onset of the global pandemic. Many of us were strangers to wearing masks and I know that we weren’t...

Brand continuity among multisite businesses: how Office Choice 'make local work'

We know that as a franchisor or a business with multiple sites, you’re going to be concerned with brand continuity. A lack of brand continuity can...

Is it time to say goodbye to the 9-5?

Due to the Covid-19 pandemic, we are beginning to realise that some of the old work rituals might not be as relevant as we had once thought.

What does “spreading yourself too thin” really mean?

We’ve all been guilty of taking on too much at one time. We like to think we’re all superheroes and that nothing can break us. Well the truth is, if...

Training and onboarding a new hire

Training and onboarding staff is the most crucial part of hiring. This is because it sets the pace for a new employee’s time at the company and is...

Setting your franchise up for success

Whether you are a business owner looking to franchise or an experienced franchisor looking to expand even further, you will be wanting to set...

Running an effective staff meeting

From seeing The Office, we know that staff meetings can often spiral into complete time wasters! However effective team meetings are a great way to...

Mastering the art of social media marketing

If you’re in business, you are probably already on social media. The 2018 Sensis report indicated that 60% of large businesses and 47% of small to...

Growing your franchise: 6 ways to stimulate business growth

Whether your franchise is reasonably small or conquering the market, there is always room for growth! Business growth may not necessarily come...

Motivation in the workplace

Motivation is essential to daily functioning. You need the motivation to get out of bed, to go for that gym session and to actually go to work.

Software superstars: software tips for 2021

Today, we are taking a look at some of our software superstars who are using our systems to their advantage during the Covid age.

Our guide to organisation in the workplace

Organisation in the workplace is often something overlooked and it is vital to becoming more productive. People think that organisation is more of a...

What kind of manager are you?

If you’re asking yourself what kind of manager you are or what kind you should be, you’re not alone. All managers need to consider their very own...

How to be a customer service superhero

Customer service is one of the most important parts of any business, so you need some service superheroes on your team! I’m sure that if you’re...

Snap Print & Design launches ‘Snap Print-Design, Powered by Canva’

Last Friday, Snap Print & Design introduced ‘Snap Print-Design, Powered by Canva’ across Australia. This exciting collaboration with Canva adds a...

Making the most of employee engagement surveys

If you aren’t doing so already, you need to be conducting employee engagement surveys. Sure, you could use big data to measure and analyse employee...

Managing a remote team

Managing a remote team can be a challenge and whether you think your team may completely return to the office or not, considering remote work is a...

Bulk recruiting Christmas casuals

Every year at Christmas the significant increase in retail foot traffic creates the need to hire a number of casual employees to meet the demands of...

Franchise software relief fund increased from $200,000 to $2,000,000

There has never been a tougher time for Australian franchise businesses than what they are facing right now. After several years of wage scandals, a...

Pitcher Partners' top tips for improving franchise business performance post COVID-19

COVID-19’s business impact is abundantly noticeable on a global scale. Business models and operations may have fundamentally changed forever.

The Cheesecake Shop are using self-audits to improve quality and reduce site visits

Franchisors all over Australia are looking for smarter ways of working during this time of reduced revenues and increased restrictions.

The unspectacular beauty of continuous improvement

The best businesses, relationships, people , sports, etc. didn't become that great overnight. They adopted a culture of embracing opportunities for...

Helping to keep Bedshed connected

COVID 19 has presented operational challenges for every Australian business. Even the very best businesses have had to discover new ways to keep...

Snap Printing launches "Snap Central"

In these times of global uncertainty, Snap Printing has continued to invest in the development of systems and operational infrastructure which helps...

Keeping staff engaged during lockdown

Whether your business has been forced to shut down entirely, operate with minimal staff or work from home, lockdowns across Australia have created...

Announcing a $200,000 Franchise Relief Fund

In response to the Coronavirus COVID-19 crisis, Op Central is proud to announce a $200,000 franchise relief fund to help the thousands of businesses...