Ideagen Op Central Blog

News, updates, business tips and stories.

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Creating better customer experiences

If the customer is always right - or always comes first at least - then focusing on creating better customer experiences has to be extremely...

Op-timising your ops manuals

Your operations manuals (ops manuals) are the lifeblood of your business. Without them, none of your employees can be expected to know what is...

Helping your franchisees achieve success

If there’s one thing we learned from this year's National Franchise Convention, it’s that a franchisor is nothing without their franchisees.

SPOT Content - what is it?

At Ideagen Op Central, we are constantly talking about Single Point of Truth (SPOT) content and the power of having a SPOT.