Unleashing the Power of Retail Management Software

Stay a step ahead in the rapidly evolving retail landscape, with the tools necessary for delivering an exceptional customer experience in your retail business. With a proficient retail management system, you can leverage technology to ensure operational efficiency and superior customer engagement.

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Join these exceptional retailers.

  • Eleven
  • Cottonon
  • Bedshed
  • BabyBunting
  • Bevilles

Ensuring Operational Excellence with Store Operations Manuals

Top-performing retailers excel by maintaining meticulous consistency across their retail operations. High standards are their norm, a non-negotiable part of their retail management system that demands absolute adherence from everyone. Such adherence ensures that customers are consistently met with extraordinarily high service standards. Stores are kept in impeccable conditions, cash handling is carried out with utmost responsibility, and the entire operations run with the precision of clockwork.

Op Central is a retail management software built to facilitate this level of excellence. Its online operations manual helps businesses maintain their high standards consistently, fostering an environment that resonates with professionalism and efficiency.

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Streamlining Onboarding for Enhanced Staff Retention

The retail industry is fiercely competitive and notoriously infamous for high staff turnover. One key to combatting this is to create an impressive onboarding experience, which not only inducts but also engages new recruits. With the help of Op Central's retail management system, this becomes a smooth and effortless task.

Op Central offers an interactive platform with appealing welcome videos, comprehensive training modules, policy sign-offs, streamlined information capture, and regular surveys. These features make onboarding more personal and engaging, significantly reducing staff attrition and enhancing their overall experience.

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Simplify Bulk Hiring During Seasonal Peaks, with Cutting-Edge Retail Management Software

Seasonal spikes in demand can put a lot of pressure on retailers. For instance, the influx of casual workers during the lead-up to the holiday season often requires bulk hiring. Managing this effectively can be challenging without a robust merchandise management system.

Op Central, with its advanced retail management software, simplifies this process. It facilitates the bulk deployment of standardised employment contracts to a large number of successful candidates simultaneously. This functionality ensures your staffing requirements are met promptly and efficiently, keeping your operations running smoothly even during peak seasons.

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Discover the Potential with a Live Demo

Eager to explore how Op Central can revolutionise your business operations? Schedule a live demo today. In addition to retail, Op Central offers equally effective solutions for businesses in hospitality, childcare, real estate, fitness, and other key industries. Its dynamic capabilities will provide you with a first-hand experience of the potential of a world-class retail management system.

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"Ideagen Op Central have been terrific. I would highly recommend Ideagen Op Central for any franchise group looking to create a culture of excellence, communication transparency and teamwork."


Bedshed

Michelle Vlahos

GENERAL MANAGER
BEDSHED

"Using Ideagen Op Central makes the process of recruiting and onboarding new employees seamless."



Bevilles

Sabrina Kuvac

PEOPLE & CULTURE MANAGER
BEVILLES

"Ideagen Op Central provides access to information we’ve never had access to before. We’re able to empower our employees and managers to work smarter."



Cotton

Diana Mitrovski

HR MANAGER
THE COTTON ON GROUP

"Ideagen Op Central provided us with the most scalable solution for our franchise network which allows them to access all of the training resources that we have created."



Fxtra

Scott Enno

CEO
FLOORING XTRA

FAQ's

What is Ideagen Op Central?

Ideagen Op Central is the #1 all-in-one compliance management platform that centralises and transforms your operations. It helps to eliminate human error and improve efficiencies across your entire network.  Find out why multi-site business leaders love Ideagen Op Central.

Who is Op Central suitable for?

Multi-site businesses from 5 to 50,000 locations will benefit from Ideagen Op Central, no matter if they are company owned or franchised. Ideagen Op Central has been built specifically with multi-site management in mind and we solve the problems that larger businesses encounter every day.

Why is Ideagen Op Central the best choice for my retail business?

Ideagen Op Central has been built with the unique challenges the retail industry faces in mind. The software:

Helps maintain compliance across your retail network

Gives greater visibility into your store's overall performance and interactions

Connects with your favourite systems (e.g. Google Workspace, Deputy, MYOB, Xero and more)

Opens your business up for scalability

How can Op Central help my business?

The Ideagen Op Central platform creates a centralised source of truth for all of your operational processes and procedures. It can train your teams, automate notifications to team members, audit your sites, onboard your team members, track communications and finances and create consistency right across your network.

How secure is my data?

Data security is critical to us. Our in-house development team holds ISO:27001 and ISO:9001 certifications ensuring your valuable intellectual property is safe within the secure confines of our cloud infrastructure. More information about our data security management protocols is available upon request.

How does onboarding work?

Our dedicated Australian based Customer Success team will build out a tailored onboarding plan. Our easy implementation plans ensures you and your teams are up and running and launching on time.

I have multi-lingual teams, how does this work?

When you create content in Ideagen Op Central, it is auto-translated into more than 100 languages, ensuring that any staff members can access it at any time regardless of what their preferred language is.

Is there a minimum or maximium number of users?

No. We scale with you. We've started with businesses as small as 5 users, and worked and growth with businesses with thousands of team members stretching across the globe.

Do I need to purchase all the modules?

Absolutely not. Ideagen Op Central is built specifically to solve the problem your business has right at this moment. So if you need to focus just on your operations, or perhaps right now you need to lean into auditing, or maybe it's just training of your teams, we can work with you to ensure you focus on the areas that's right for your business.

My business has multiple brands, is there a way to manage this?

Yes! Ideagen Op Central has a multi-brand feature where you will have one portal and show different branding and materials to users based on which brand they are associated with.

Does Op Central work for a single site organisation?

Absolutely. An organisation that has complex layers, and departments are also perfect for Ideagen Op Central solutions. The platform allows consistency across the business which is ultimately what a complex organisation is striving for.

What about customer support?

We don't have an NPS of 100 by chance! We're here to help. Ideagen Op Central has been developed with optimal user experience in mind, and our 5 start Google reviews prove it! It's unlikely that you'll need a hand with anything, but if you do, we have a great Australian based support team on standby ready to lend a hand.