SOP Software for Retail Businesses

Op Central helps to make retail businesses, more consistent, more scalable and ultimately more valuable.
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Controlled growth for retail businesses

Op Central helps retail businesses to become more consistent in their operations.
Interactive Operations Manual

A highly engaging operations manual is critically important to training your retail staff and ensuring that they understand all of the processes, procedures and best practices required to do their job correctly.

Typically known for it’s relatively high turnover of staff, Op Central clients not only retain staff at an excellent rate, but when new staff are being trained the time required for them to reach a high level of competency is much shorter.

OH & S Audits

The risks associated with breaches in OH & S compliance for a retail business, where high volumes of customers are present at any time are numerous and potentially damaging to your business, and customers.

Reduce risk of non-compliance by conducting audits on the practices, processes, equipment and people within the business.

Video Training Library

Don’t leave it to chance that one of your staff may start getting complacent or creative created with their interpretation of your expectations – consistency always matters!

Use on-platform video to teach everything from folding clothes, packing shelves, greeting customers, cash handling processes, and also explain why the method is so important and how the reasons for doing it the right way every time.

Secret Shopper Surveys

Audit the effectiveness of your front-line retail operations with secret shopper surveys. These can then be used as an effective coaching tool for franchisees, managers and staff at all levels.

Internal Discussion Forums

Foster a culture of organic, staff driven leadership by giving your natural leaders a voice. Op Central’s discussion forums provide your staff with a platform to voice any questions, concerns, issues or suggestions in a collaborative environment.

How Op Central helps The Cotton On Group

Based in the Victorian town of Geelong, The Cotton On Group is one of Australia’s great business growth stories, with 7 brands, 19 countries, 1,400+ stores and 25,000+ people.

Essential to that growth is an investment in great systems which allow the business to be managed as efficiently as possible.

Even amid times of choas, the people of The Cotton On Group and it’s various retail brands always understand what is expected of them and know that they belong to a company that supports them and invests in their success.

The Cotton On Group also use Op Central’s auditing tools to ensure that it’s stores and it’s people are operating within the best practices and processes that have become part of their proven formula.

Human Resources Manager, Diana Mitrovski

Flooring Xtra Managing Director, Scott Enno

How Op Central helps Flooring Xtra

Flooring Xtra is Australia’s fastest growing flooring retailer with 150 stores across Australia’s major markets of Sydney, Melbourne, Perth, Adelaide, Brisbane and Hobart.

They have built a stellar reputation in the industry for delivering exceptional customer experiences with the highest quality products at very competitive prices.

Op Central helps Flooring Xtra to achieve the highest levels of consistent operational excellence across all of their locations, whilst empowering business leaders to find vital information at the touch of a button.

Schedule a live demo

See Op Central in action before deciding if it's right for you.

Seeing is believing!

Schedule a live demo of Op Central any time Monday through Friday 9am – 5pm AEST.

On this call you can expect;

  • To meet a friendly, professional, Melbourne based product specialist.
  • A walkthrough of all functions and features.
  • A conversation about your business, with some implementation tips that we’ve picked up along the way from businesses in similar circumstances.
  • Answers to any questions you may have about the product, pricing, terms and anything else!
  • Schedule Now
  • Request a Call

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Feature Highlights

SOP Software designed to make your business run more consistently across all of your locations

Standard Operating Procedures

Standard Operating Procedures

Create, manage and share your standard operating polices, procedures and best practices.

Any Device. Any Time.

Any Device. Any Time.

All content is accessible 24/7 to your team using a desktop computer, laptop, tablet or via a mobile device.

Immersive Branding

Immersive Branding

From login, through training, policy management and execution your staff will see only your branding at all times.

Version Control

Version Control

Whenever a policy or procedure is updated, it is allocated a new version number and a record is kept of the time and user that made the update.

Compliance Reporting

Compliance Reporting

Keep a finger on the pulse to ensure that all of your team at all locations are compliant with policy sign-offs and ongoing activities.

Interactive News Feed

Interactive News Feed

A centralized news and communications hub, perfect for keeping everyone up to date and aligned with your company goals.



For any policy, users (or groups) marked as mandatory will be notified of any updates and required to confirm they’ve read and understood the update.

Video Training

Video Training

Add instructional videos to your training program to ensure that your team thoroughly understands your expectations.

Enterprise Security Features

Enterprise Security Features

Restrict access only to approved IP addresses, auto-logout when users are idle, industry leading data encryption and much more.