Case Studies

Some stories about how Op Central adds value for businesses from many industries.

How Op Central helps Choice Hotels

Choice Hotels offers a family friendly accommodation at each of their 300+ locations and 11,000 hotel rooms across Australia / New Zealand.

Choice Hotels operate 5 brands, each with slightly varied customer experiences and expectations, which adds a slight challenge to the important objective of achieving excellence in operational consistency.

Choice Hotels adopts a franchise model, ensuring that each hotel is individually owned and operated. With the help of Op Central, Choice hotels continue to raise the bar of excellence in the accommodation industry.

Interview with Choice Hotels Marketing Director, Matt Taylor.

Human Resources Manager, Diana Mitrovski

How Op Central helps The Cotton On Group

Based in the Victorian town of Geelong, The Cotton On Group is one of Australia’s great business growth stories, with 7 brands, 19 countries, 1,400+ stores and 25,000+ people.

Essential to that growth is an investment in great systems which allow the business to be managed as efficiently as possible.

Even amid times of choas, the people of The Cotton On Group and it’s various retail brands always understand what is expected of them and know that they belong to a company that supports them and invests in their success.

The Cotton On Group also use Op Central’s auditing tools to ensure that it’s stores and it’s people are operating within the best practices and processes that have become part of their proven formula.

Founder & CEO, Simon McNamara

How Op Central helps Bounce Inc.

Founded in the Melbourne suburb of Glen Iris, Bounce Inc. has grown to become Australia’s leading trampoline sports groups with 27 venues and rapidly expanding international growth.

Essential to that growth is Bounce Inc.’s choice to invest in systems, people and processes which compliment their commitment to delivering a world-class customer experience and reduce the risk of accidents or non-compliance.

At any point on any given day, all Bounce Inc. team members are very clear on what is expected of them, how this impacts the business and the customers.

Bounce Inc. use Op Central’s online operations manual, training modules and staff engagement surveying capabilities to deploy consistent business practices across their network; and monitor it’s success as required.

How Op Central helps National Drones

National Drones are Australia’s first franchised business system offering drone services. They are Australia’s safest, most recognised, respected, accessible and affordable professional aerial photography, aerial videography, aerial spotting and aerial surveillance service provider utilising remotely piloted aircraft systems (RPAS).

Operating as a service business in the very highly regulated aviation sector, National Drones use Op Central’s online operations manual functionality to document, share and manage all of the processes and policies which govern the business’ day-to-day operations.

Franchisees are required to undergo intensive training when they join National Drones, and Op Central plays a key role in ensuring they understand the importance of working the right way every day, fot he safety of themselves, their equipment and their customers.

Interview with National Drones Managing Director, Brad Aylett.

Flooring Xtra Managing Director, Scott Enno

How Op Central helps Flooring Xtra

Flooring Xtra is Australia’s fastest growing flooring retailer with 150 stores across Australia’s major markets of Sydney, Melbourne, Perth, Adelaide, Brisbane and Hobart.

They have built a stellar reputation in the industry for delivering exceptional customer experiences with the highest quality products at very competitive prices.

Op Central helps Flooring Xtra to achieve the highest levels of consistent operational excellence across all of their locations, whilst empowering business leaders to find vital information at the touch of a button.

How Op Central helps SpudBar

At SpudBar’s 30 locations it’s all about filling up with delicious goodness, taking the healthier option without having to compromise on flavour and substance.

Formed in 2000 to honour the potato, SpudBar wanted to pay respect to the vegetable that has changed the planet. This underrated culinary delight is incredible. It’s healthy, nutritious, great value and the perfect complement to any meal.

The management team at SpudBar use the Op Central platform to manage business critical functions such as; staff performance reviews, workplace safety audits, policy and procedure sign-offs and staff training. Use of the Op Central system allows the business to remain very lean in it’s operational budgets; allowing the group to focus on growth and delivering an exceptional customer experience every day!

Interview with SpudBar General Manager, Kate Hopley.

How Op Central helps Fonda Mexican

Fonda Mexican offers a much celebrated casual dining experience via their 8 locations.

Their Founders (Tim and David) were not from the restaurant industry prior to Fonda, so they approached the business with a customer-first perspective, which has proven to be very successful.

Fonda began using Op Central in 2016 to train it’s 250+ staff in food safety, meal preparation, customer service, leadership and culture, and so much more.

In addition to formal training, Fonda’s “Cubo” portal (as they have named it) also facilitates a very high rate of staff engagement via it’s various communications, auditing and surveying functions.

Interview with Fonda Mexican founder, Tim McDonald.

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