SOP Software for service industries

Op Central helps to make service businesses, more consistent, more scalable and ultimately more valuable.
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Your path to controlled growth starts here

Op Central helps service businesses to become more consistent in their operations.
Quality Assurance Audits

Typically for a service business, the work that your team does each day is directly for the benefit of your customers. The risks associated with errors are numerous and potentially very costly to your business, and your customers.

Reduce that risk by conducting regular quality assurance audits on the practices, processes, equipment and people involved in delivering your service.

Interactive Operations Manual

A highly engaging operations manual is critically important to training your staff and ensuring that they understand all of the processes, procedures and best practices required to do their job correctly.

Video Training Library

Don’t leave it to chance that one of your staff may start getting complacent or creative created with their interpretation of your service expectations or best practices – consistency always matters, and short cuts will not be acceptable to your customers!

Use on-platform video to teach not only how to conduct each task, but take the time to explain why the correct method is so important and the reasons for doing it your way every time.

Secret Shopper Surveys

Audit the effectiveness of your service team with secret shopper surveys. These can then be used as an effective coaching tool for franchisees, managers and service staff.

Internal Discussion Forums

Foster a culture of organic, staff driven leadership by giving your natural leaders a voice. Op Central’s discussion forums provide your staff with a platform to voice any questions, concerns, issues or suggestions in a collaborative environment.

How Op Central helps National Drones

National Drones are Australia’s first franchised business system offering drone services. They are Australia’s safest, most recognised, respected, accessible and affordable professional aerial photography, aerial videography, aerial spotting and aerial surveillance service provider utilising remotely piloted aircraft systems (RPAS).

Operating as a service business in the very highly regulated aviation sector, National Drones use Op Central’s online operations manual functionality to document, share and manage all of the processes and policies which govern the business’ day-to-day operations.

Franchisees are required to undergo intensive training when they join National Drones, and Op Central plays a key role in ensuring they understand the importance of working the right way every day, fot he safety of themselves, their equipment and their customers.

Interview with National Drones Managing Director, Brad Aylett.

Schedule a live demo

See Op Central in action before deciding if it's right for you.

Seeing is believing!

Schedule a live demo of Op Central any time Monday through Friday 9am – 5pm AEST.

On this call you can expect;

  • To meet a friendly, professional, Melbourne based product specialist.
  • A walkthrough of all functions and features.
  • A conversation about your business, with some implementation tips that we’ve picked up along the way from businesses in similar circumstances.
  • Answers to any questions you may have about the product, pricing, terms and anything else!
  • Schedule Now
  • Request a Call


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Feature Highlights

SOP Software designed to make your business run more consistently across all of your locations

Standard Operating Procedures

Standard Operating Procedures

Create, manage and share your standard operating polices, procedures and best practices.

Any Device. Any Time.

Any Device. Any Time.

All content is accessible 24/7 to your team using a desktop computer, laptop, tablet or via a mobile device.

Immersive Branding

Immersive Branding

From login, through training, policy management and execution your staff will see only your branding at all times.

Version Control

Version Control

Whenever a policy or procedure is updated, it is allocated a new version number and a record is kept of the time and user that made the update.

Compliance Reporting

Compliance Reporting

Keep a finger on the pulse to ensure that all of your team at all locations are compliant with policy sign-offs and ongoing activities.

Interactive News Feed

Interactive News Feed

A centralized news and communications hub, perfect for keeping everyone up to date and aligned with your company goals.

Auto-Notifications

Auto-Notifications

For any policy, users (or groups) marked as mandatory will be notified of any updates and required to confirm they’ve read and understood the update.

Video Training

Video Training

Add instructional videos to your training program to ensure that your team thoroughly understands your expectations.

Enterprise Security Features

Enterprise Security Features

Restrict access only to approved IP addresses, auto-logout when users are idle, industry leading data encryption and much more.