SOP Software for Hotels & Motels

The risks associated with breaches in OH & S policies and food safety compliance – in the case of hotels with a kitchen – are numerous and potentially very costly to your business, and your customers.

Reduce that risk by conducting safety audits on the practices, processes, equipment and people involved in the business of looking after your customers.

Don’t leave it to chance that one of your staff or franchisees may get complacent or creative created with their interpretation of your best practices – consistency always matters!

Use on-platform video to train – and re-train – everything from room preparation, guest services, kitchen and food safety and teamwork. Video also gives you the perfect platform to explain why the method is so important and how the reasons for doing it a particular way every time.

An engaging, content rich operations manual is important to staff training and ensuring that everyone in the business understands the processes, procedures, policies and general best practices required to do their job correctly.

Audit the effectiveness of your front-line staff and guest experience with secret shopper surveys. These can then be used as an effective coaching tool for franchisees, managers and all staff.

Create a culture of organic leadership across all locations by giving your people a voice. Op Central’s discussion forums provide a platform where anyone at any level of the business can voice any questions, concerns, issues or suggestions in a collaborative environment; and have their peers assist or respond constructively.