The risks associated with breaches in OH & S policies and food safety compliance – in the case of hotels with a kitchen – are numerous and potentially very costly to your business, and your customers.
Reduce that risk by conducting safety audits on the practices, processes, equipment and people involved in the business of looking after your customers.
Don’t leave it to chance that one of your staff or franchisees may get complacent or creative created with their interpretation of your best practices – consistency always matters!
Use on-platform video to train – and re-train – everything from room preparation, guest services, kitchen and food safety and teamwork. Video also gives you the perfect platform to explain why the method is so important and how the reasons for doing it a particular way every time.
An engaging, content rich operations manual is important to staff training and ensuring that everyone in the business understands the processes, procedures, policies and general best practices required to do their job correctly.
Audit the effectiveness of your front-line staff and guest experience with secret shopper surveys. These can then be used as an effective coaching tool for franchisees, managers and all staff.
Create a culture of organic leadership across all locations by giving your people a voice. Op Central’s discussion forums provide a platform where anyone at any level of the business can voice any questions, concerns, issues or suggestions in a collaborative environment; and have their peers assist or respond constructively.
Choice Hotels offers a family friendly accommodation at each of their 300+ locations and 11,000 hotel rooms across Australia / New Zealand.
Choice Hotels operate 5 brands, each with slightly varied customer experiences and expectations, which adds a slight challenge to the important objective of achieving excellence in operational consistency.
Choice Hotels adopts a franchise model, ensuring that each hotel is individually owned and operated. With the help of Op Central, Choice hotels continue to raise the bar of excellence in the accommodation industry.
Interview with Choice Hotels Marketing Director, Matt Taylor.
Schedule a live demo of Op Central any time Monday through Friday 9am – 5pm AEST.
On this call you can expect;
Create, manage and share your standard operating polices, procedures and best practices.
All content is accessible 24/7 to your team using a desktop computer, laptop, tablet or via a mobile device.
From login, through training, policy management and execution your staff will see only your branding at all times.
Whenever a policy or procedure is updated, it is allocated a new version number and a record is kept of the time and user that made the update.
Keep a finger on the pulse to ensure that all of your team at all locations are compliant with policy sign-offs and ongoing activities.
A centralized news and communications hub, perfect for keeping everyone up to date and aligned with your company goals.
For any policy, users (or groups) marked as mandatory will be notified of any updates and required to confirm they’ve read and understood the update.
Add instructional videos to your training program to ensure that your team thoroughly understands your expectations.
Restrict access only to approved IP addresses, auto-logout when users are idle, industry leading data encryption and much more.
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